Animal Care Manager
Type of Position: Full-Time
Reports to: Executive Director or Director of Animal Care
Supervises: Animal Care Staff, Fellows, Interns, and Volunteers with a specific department
Classification: Exempt, full-time, salary
Salary: Competitive and based on experience
Effective Date: 1/27/20
Applications Due: 2/18/20
WildCare Foundation, located in Noble, OK, is seeking Animal Care Managers with eighteen months or more years of experience with wildlife rehabilitation including two baby seasons and at least 1 year managing other staff, fellow interns, and/or volunteers. This is a full-time position with an established center admitting nearly 7,000 animals annually. This position reports to the Executive Director or Director of Animal Care, works closely with the center’s Doctor of Veterinary Medicine, and supervises a team of at least two staff, fellows, interns, and/or volunteers.
The Animal Care Manager will 1) efficiently and effectively manage daily wildlife rehabilitation operations in a specific department or area (mammals, birds of prey, reptiles, etc.) 2) enthusiastically train and manage staff, fellows, interns, and volunteers assigned to the same area 3) ensure all key areas of learning are met for fellows they supervise 4) regularly provide support and guidance to staff, fellows, interns, and volunteers so they can successfully perform their duties to care for and rehabilitate wild animals that have been injured, are ill, or were orphaned 5) work with the manager that oversees scheduling to ensure area (or department) is fully staffed 6) identify and anticipate resources needed to provide care for the animals within the department they oversee.
- Oversee and participate in day-to-day rehabilitative care of wildlife patients in assigned care area.
- Train and supervise staff, fellows, interns and, volunteers assigned to wildlife care area.
- Serve as the liaison between the executive director and animal care director and the wildlife care team.
- Recommend, write, and adhere to animal care policies, procedures, and protocols.
- Ensure department or area has the human and other resources it needs to accomplish the mission of WildCare and communicate those needs to the Executive Director and Director of Animal Care.
Duties and Responsibilities:
- Oversee all daily rehabilitative care for wildlife patients, including feeding and cleaning, examinations, treatments, diagnostic procedures and monitoring patient’s progress in their area/department.
- Identify the need for veterinary care; participate in patient rounds and clinic procedures with the veterinarian as needed.
- Develop, improve, and implement patient protocols in area/department. Consult with the Director of Animal Care about individualized rehabilitation plans for patients as well as changes that could be made in the general care of these patients.
- Model patient care including standards for cleaning, disinfecting, feeding, administration of medicine, and medical recordkeeping.
- Ensure all protocols are being followed by staff, fellows, interns, and volunteers in their area/department.
- Perform patient admissions and intake exams as needed.
- Execute euthanasia protocols as needed and directed.
- Help evaluate patients for release, and coordinate releases with the staff member in charge of planning releases.
- Participate in all start up, cleaning and sanitation, and closing procedures as needed. While this is a managerial position, this position must be willing to accomplish the same core tasks as required of all animal care staff, fellows, interns, and volunteers.
- Train and supervise staff, fellows, interns, and volunteers. Delegate tasks appropriately based on protocols.
- Identify and positively communicate ways staff, fellows, interns, and volunteers can improve their knowledge and skills.
- Recognize when and what projects need to be completed. Prioritize them accordingly with other managers and the Director of Animal Care and/or Executive Director, and design and execute plans to get them done.
- Monitor the use of resources. Communicate staffing and other resource needs to the Director of Animal Care or Executive Director.
- Coordinate with manager in charge of staffing to ensure coverage of animal care in their area/departments.
- Maintain a professional and safe work environment.
- Respond to public inquiries via phone, in person, and social media as needed.
- Help develop and improve volunteer and internship programs, including orientation packets, assigned literature, skill sheets, and training classes.
- Perform administrative duties as needed, including maintaining patient records, property count, and supply inventory lists.
- Other tasks as assigned by the Director of Animal Care or Executive Director.
- This position supervises two or more staff, fellows, interns, or volunteers.
- Bachelor’s Degree (BA/BS) from a four-year college in biology, ecology, or a related field or university or an Associate’s Degree in a related field such as a Veterinary Technician desired. Relevant and direct experience will be considered in lieu of a degree.
- At least 18 months of experience in wildlife rehabilitation including two baby seasons with at least one year of management experience (supervising other staff, volunteers, fellows, or interns).
- Demonstrated ability to develop and follow care protocols and attend to details.
- Ability to effectively manage a wide array of tasks, projects, and responsibilities related to the intake, assessment, and ongoing care of a diverse array of animal species native to Oklahoma.
- Ability to provide training and guidance to staff and interns.
- Customer service skills essential for intake and interactions with the public and volunteers as well as the ability to work with diverse people and groups.
- Must be able to work a flexible schedule to accommodate influx of animals during certain times of the year.
- IWRC Wildlife Rehabilitation certifications considered a plus.
- Attendance and Dependability – Consistently at work and on time. Follows instructions and responds to management direction. Provides consistent, timely, high-quality work. Follows through on commitments. Uses time efficiently. Takes responsibility for own actions.
- Customer Service – Treats customers (internal and external) with respect and courtesy. Shows interest in, anticipates, and responds timely to customer needs and concerns. Responds appropriately to and resolves difficult and emotional situations. Seeks ways to improve service delivery.
- Diversity – Enthusiastically works with all employees, regardless of race, ethnicity, gender, sexual orientation, culture, and age. Values contributions of people from diverse backgrounds. Demonstrates respect for opinions and ideas of others. Shows awareness of and sensitivity to cultural and individual values.
- Ethics – Tells truth and is honest in all dealings. Avoids situations and actions considered inappropriate or which present a conflict of interest. Upholds organizational values. Does not misrepresent self or use position or authority for personal gain.
- Teamwork – Listens and responds constructively to others’ views. Gives and welcomes feedback. Provides assistance to others when they need it. Shares expertise. Acknowledges others’ effort and contribution. Puts success of team above own interests. Creates a positive work environment.
Essential Functions, Physical Demands and Work Environment:
The majority of WildCare’s facilities are outdoors. Therefore, candidates for this job must be able to:
- Work outside in all seasons and in all kinds of weather conditions.
- Lift/carry up to 50 lbs.
- Walk on uneven, natural terrain.
Send cover letter, resume, and contact information for 3 references to [email protected] by February 17, 2020. Put “Animal Care Manager” in the subject line.
WildCare Foundation is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.